General Terms and Conditions

GENERAL TERMS AND CONDITIONS
for the purchase of vouchers and tickets

Terms of purchase and delivery

I. Definition
a) Value voucher = voucher with a stored value that can be used as a means of payment for
services at the Hotel Speicher am Ziegelsee GmbH.

b) Service voucher = voucher that relates to a specific service provided by the hotel.
Speicher am Ziegelsee GmbH (e.g. candlelight dinner or use of PrivateSpa).

II. The contract is concluded with the Hotel Speicher am Ziegelsee GmbH and enters into force
The voucher comes into force upon full payment of the voucher.

III Order process
To minimise order costs and speed up the process for the buyer,
vouchers can be paid for directly by credit card or PayPal and the voucher
can then be downloaded free of charge. It is also sent by e-mail
dispatched.
Alternatively, the vouchers can also be sent by post (Deutsche Post).
be sent by post. If the voucher is sent by post, the voucher price is increased by the
Shipping costs, which are shown in our voucher shop.

The vouchers are provided with a unique number code that can be used to redeem them.
of the voucher or ticket is required. The customer is responsible for the confidentiality of the
voucher template itself. The Hotel Speicher am Ziegelsee GmbH is liable
not for misuse, for example if the voucher template is duplicated. Each
Voucher code can only be redeemed once (partial redemption possible for value vouchers). The Hotel Speicher am Ziegelsee GmbH recognises the first
voucher as the original.

IV. Minimum age
Persons over the age of 18 are authorised to shop in our online shop.
authorised.

V. Prices, products, validity

1. the vouchers purchased with the respective total value cannot be redeemed in cash.
be replaced.

2. if the service provided by the Hotel Speicher am Ziegelsee GmbH is lower than the price
than the value of the value voucher, the consumption at the hotel storage facility will be
am Ziegelsee GmbH and the remaining amount remains on the balance sheet for further utilisation.
the voucher.

3. invoicing with proof of taxes can only be submitted at the time of the actual
services are issued, i.e. as soon as the voucher is redeemed.
takes place (UstG).

4. no liability is accepted for late delivery by post.

5. the voucher is only valid once the amount due has been paid in full.

6. vouchers with a specific service can be converted into another service.
e.g. "candlelight dinner" to "use of private spa", should be changed to "use of private spa".
If there is a price difference between the offers, these will be offset. In case of conversion
of a voucher or return of the voucher in exceptional cases (death) fall 15
% processing fee.

VI. Value vouchers are considered a means of payment and are valid for three years from the date of purchase.
valid for years. If a benefit voucher for a specific service is only used after
one year or later, the hotel has the right to terminate the contract in the event of a
price increase the right to claim the difference when redeeming the voucher.

VII. Deviations in illustrations of the goods for sale are possible.
Errors and omissions excepted. These are sample pictures.

VIII. Security guarantee & data protection
Your security is our top priority! Therefore, data such as credit card number,
Bank sort code, account number, name and address when paying by credit card via
to our payment partner via a protected SSL line. This means that no
unauthorised persons can read the data you enter during transmission on the Internet. To
for additional security in the voucher shop, we apply a series of security measures.
additional security measures. Your data will be
processed automatically.

IX. Loss
In the event of loss, theft or cancellation of vouchers, no replacement can be provided by the
Hotel Speicher am Ziegelsee GmbH.

X. Personal data
By providing personal data, the buyer consents to the collection, storage
and processing of the data provided in the submitted form. The
Buyer expressly agrees to the storage of his data.

XI. Choice of law and place of jurisdiction
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods
(CISG). The place of jurisdiction is Schwerin.