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General Terms and Conditions

Status 3.2025

Scope of application

These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as to all services and deliveries provided by the hotel for the customer
The subletting or re-letting of the rooms provided and their use for purposes other than accommodation requires the prior written consent of the hotel.
The customer's terms and conditions shall only apply if this has been agreed in advance.

Conclusion of contract, contract partner, liability; limitation period

The contract is concluded when the hotel accepts the customer's request. The hotel is free to confirm the room booking in writing.
The contractual partners are the hotel and the customer. If a third party has ordered on behalf of the customer, it shall be liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract.

The hotel is liable for its obligations arising from the contract. Liability for non-typical services is limited to intent and gross negligence.
The limitation period for all customer claims is 12 months.
The limitation of liability and short limitation period shall also apply in favour of the hotel in the event of a breach of obligations during the initiation of the contract and positive breach of contract.

Services, prices, payments, offsetting

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
The customer is obliged to pay the hotel's applicable or agreed prices for the provision of the room and the other services utilised by the customer. This also applies to services and expenses of the hotel to third parties arranged by the customer.
The agreed prices include VAT at the rate applicable at the time the contract is concluded. If the period between the conclusion of the contract (time of booking) and the beginning of the fulfilment of the contract (beginning of the booking period) exceeds a period of more than four months and if the consumer price index for Germany (based on 2000 = 100) published by the Federal Statistical Office changes by at least two percent (2 %) in the month of the conclusion of the contract (time of booking) compared to the index published for the month of the beginning of the fulfilment of the contract (beginning of the booking period), each party may demand an adjustment of the agreed price in the same percentage ratio or withdraw from the accommodation contract.
The hotel shall inform the customer of any price adjustment immediately. If one of the two parties cancels the accommodation contract due to a price adjustment, compensation is excluded on both sides.
The parties are also entitled to withdraw from the accommodation contract if a currency reform occurs between the conclusion of the contract (time of booking) and the fulfilment of the contract (start of the booking period)

The prices may also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel's services or the length of stay and the hotel agrees to this.
Hotel invoices are payable in full within 7 days of receipt of the invoice. The hotel is entitled to demand payment of accrued receivables at any time.
The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. At least 50 % of the service price shall be deemed reasonable from 4 weeks before the agreed start of the service.

4. withdrawal of the customer (cancellation, cancellation, no show)

Cancellation by the customer of the contract concluded with the hotel requires the hotel's written consent. If this is not done, the agreed price from the contract must be paid even if the customer does not utilise contractual services. This shall not apply in the event of a delay in performance by the hotel or an impossibility of performance for which the hotel is responsible.
If a date for cancellation of the contract has been agreed in writing between the hotel and the customer, the customer may cancel the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer's right of cancellation shall expire if he does not exercise his right of cancellation in writing vis-à-vis the hotel by the agreed date, unless there is a case of default on the part of the hotel or an impossibility of performance for which it is not responsible.
In the case of rooms not utilised by the customer, the hotel shall offset the income from renting the rooms to other parties as well as the expenses saved.
The hotel is free to charge a lump sum for the damage incurred and to be compensated by the customer. The customer is then obliged to pay 80% of the contractually agreed price for bed and breakfast, 70% for half-board and 60% for full-board arrangements. The customer is at liberty to prove that no damage has been incurred or that the damage incurred by the hotel is lower than the lump sum demanded.

Cancellation of the hotel

If the customer's right to withdraw from the contract within a certain period has been agreed in writing, the hotel is entitled to withdraw from the contract during this period. to cancel the contract if there are enquiries from other customers for the contractually booked room and the customer does not waive his right of cancellation.
If an agreed advance payment is not made even after a reasonable grace period set by the hotel with a warning of refusal has expired, the hotel is also entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, e.g. if

force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract,
rooms were booked with misleading or false information regarding material facts (person of the customer, purpose of the rental, etc.),
the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardise the smooth operation of the hotel, its security or public reputation, without this being attributable to the hotel's sphere of control and organisation
- The hotel must inform the customer of the cancellation immediately.
- In the event of justified cancellation by the hotel, the customer shall not be entitled to compensation

Room provision, handover and return

The customer does not acquire any entitlement to the provision of specific rooms.
Booked rooms are available to the customer from 3 pm on the day of arrival. The customer is not entitled to earlier availability.
The rooms must be vacated by 11:00 a.m. at the latest on the agreed day of departure. After this time, the hotel will charge 50 % of the accommodation price for additional use until 15:00 and 80 % after 15:00.

Liability of the hotel

The hotel is liable for the diligence of a prudent businessman. This liability is limited in the non-typical service area to deficiencies in performance, damages and consequential damages or disruptions that are attributable to intent or gross negligence on the part of the hotel. Should disruptions or defects in the hotel's services occur, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obliged to make reasonable efforts to remedy the disruption and minimise any possible damage.
The hotel shall be liable for items brought into the hotel in accordance with the statutory provisions, i.e. up to 100 times the room rate, up to a maximum of € 3,500. Liability claims shall lapse if the customer does not notify the hotel immediately after recognising the loss, destruction or damage (BGB § 703).
The statutory provisions apply to the unlimited liability of the hotel.
Parking spaces in the hotel car park are free of charge. A contract of safe custody is not concluded. The hotel is not obliged to monitor the car park. The hotel is not liable for loss of or damage to vehicles parked or manoeuvred on the hotel's property and their contents, except in cases of intent or gross negligence.
Guests use the hotel's leisure facilities such as saunas and fitness rooms at their own risk. The hotel is not liable for defects that are recognised even if the usual care is taken.
The hotel endeavours to ensure the punctual execution of wake-up calls, the timeliness and accuracy of messages and the timely delivery of goods of all kinds. Lost property will only be forwarded at the request, risk and expense of the guest. Otherwise, the items will be handed over to the local lost property office after a one-month retention period and an appropriate fee will be charged. Claims for damages - except in cases of intent or gross negligence - are excluded.

Liability of the customer for damages

If the customer is an entrepreneur, he is liable for all damage to the building or inventory caused by event participants or visitors, employees, other third parties from his area or himself. The guest is liable for all damage to the building and inventory caused by him. The hotel may require the customer to provide appropriate security (e.g. insurance, deposits).
The hotel is entitled to charge a flat-rate final cleaning fee for heavily soiled or smoky rooms or a disposal fee for rubbish left behind in the rooms.

Final provisions

Amendments or additions to the contract, the acceptance of the application or these terms and conditions for hotel accommodation should be made in writing. Unilateral amendments or additions by the customer are invalid.
German law shall apply. The place of fulfilment and payment is the hotel's registered office. The exclusive place of jurisdiction is the hotel's registered office.
Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.
The hotel does not undertake to participate in dispute resolution proceedings before a consumer arbitration board. The EU provides a platform for online dispute resolution. You can find this at http://ec.europa.eu/consumers/odr

GOOD TO KNOW

General Terms and Conditions

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